Contact Centre Agent - Reed : Job Details

Customer Contact Centre Agent – Hybrid Working?? Location: Office-based with flexible home working?? Permanent | Monday to Friday | 9:00AM – 5:15PM?? Salary: £24,500?? Weekend work: 1 in every 4 weekends with day off in lieu 

Are you passionate about delivering outstanding customer service? Join a vibrant contact centre team, where your communication skills and enthusiasm will make a real impact.

As a Contact Centre Agent, you’ll be the first point of contact for customers—handling queries across multiple channels and ensuring every interaction is handled with care and professionalism. You’ll be part of a friendly team of around 20 advisors, and receive two weeks of comprehensive training to get you up to speed with our systems and services.

• A confident communicator with a natural ability to listen and engage
• Previous customer service experience (contact centre or similar) 
• Organised, curious, and ready to learn

If you’re proactive and people-focused, we’d love to hear from you—even if you don’t tick every box!

• 26 days holiday to rest and recharge
• Private medical insurance to support your health and wellbeing
• Employee car schemes with access to vehicles at preferential rates
• Generous pension contributions – up to 10%
• Career progression opportunities in a growing organisation
• High street discounts and cashback offers across hundreds of retailers