Contact Centre Agent - Reed : Job Details

Immediate Start!

Our client is seeking several dedicated Customer Services Advisors / Contact Centre Agents to join their dynamic team. This role involves managing a variety of customer service calls, providing support, and offering solutions to customer inquiries. The ideal candidate will excel in communication, problem-solving, and delivering exceptional service to enhance customer satisfaction.

Specific responsibilities of this role will include:

• Handle a diverse range of customer service calls with professionalism.
• Assess customer inquiries and issues, providing effective solutions.
• Offer clear and accurate information to assist customers, while maintaining a calm and professional manner.
• Provide reassurance and support to customers, ensuring a positive service experience.
• Accurately log details about customer interactions and transactions into a computer system.
• Coordinate with other departments as necessary to resolve customer issues efficiently.

The successful candidate will possess the following attributes:

• Proven experience in handling customer service calls, preferably in a call centre environment.
• Strong communication skills, with the ability to clearly convey information and resolve inquiries.
• Proficient in managing information using computer systems.
• Ability to maintain composure and customer focus while handling multiple tasks.
• A commitment to delivering high-quality customer service and enhancing customer satisfaction.

Full training will be provided.