Contact Centre Advisor - Contract Personnel Limited : Job Details

Contract Personnel are pleased to be working with a Norwich based client who is looking for a Contact Centre Advisor to join their team.

The ideal candidate will come from a Customer Services or Contact Centre background and be comfortable carrying out the following job duties:

Responsibilities include:

• Answering incoming calls and making outbound calls to customers• Booking appointments for MOTs, services, and Vehicle Health Check follow-ups• Ensuring service department lead times are met• Monitoring customer satisfaction and addressing any issues• Maintaining accurate records in the customer database• Promoting relevant products and services to customers• Maximising revenue generating opportunities• Delivering a positive customer experience• Prioritising daily tasks and multitasking effectively• Understanding and meeting customer needs and expectations• Problem-solving and using own initiative• Being punctual and reliable• Working well as part of a team• Goal-oriented and passionate about customer service.Shifts:

Monday to Friday, 8.00am to 5.00pm with 1 Saturday in 9 (and either time in lieu or half day on a Friday for working the Saturday)

If you're interested in hearing more about this role, please contact Lisa Hollis @ Contract Personnel, Norwich