Compliance Planning Team Leader - Walsall Housing Group : Job Details

Compliance Planning Team Leader

Salary: £35,690 - £38,101 per annum (plus excellent benefits)

Location: Walsall, West Midlands (hybrid working, but presence in the office and on site required to meet business need)

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 27th May 2025 

Interview Date: 6th June 2025

Overview of role:

Are you an experienced Planning Team Leader with a passion for compliance and customer service? Do you thrive in a fast-paced environment where efficiency and accuracy are key?

We’re looking for a Compliance Planning Team Leader to oversee and manage the day-to-day operations of our Compliance Planning Team. In this role, you’ll lead a team of Work Planners, ensuring that essential building compliance workstreams including Gas, Electrical, Fire Safety, and Asbestos are scheduled effectively with a right-first-time approach.

Main job responsibilities:

• Ensure that all building compliance reactive and cyclical works are planned efficiently and in line with service level agreements and legislation.
• Ensure excellent levels of customer service, at all times, to both external and internal customers. 
• Work closely with the building compliance management team to maximise engineer efficiency. 
• Ensure the Compliance Planning Team is always sufficiently resourced to deal with peaks in demand.  
• Report on, analyse and interpret a range of planning and scheduling data to understand trends and predict future work demand.
• Regularly report on and analyse a range of performance data related to the Compliance Planning Team. 
• Effectively performance manage the team, carrying out regular telephone quality assurance checks on jobs, and follow up with any recommendations. 
• Monitor individual and team targets and KPI’s, ensuring daily tasks are completed in line with target dates and compliance requirements.
• Support the Compliance Manager to carry out internal compliance audits on building compliance work streams.
• Investigate and resolve customer complaints, embedding any learning from the complaint within the team. 
• Deputise for the Compliance manager where required.
• Work closely with the building compliance management team and other key stakeholders to achieve 100% landlord compliance across all activities.

We're looking for someone who has:

• A sound understanding of planning and scheduling software system and good IT skills, including the use of Microsoft packages. 
• Previous experience of supervising or leading a planning and scheduling team. 
• Significant experience of the planning and control of a high volume of work orders
• Previous experience of driving performance through people to drive efficiencies or improvements. 
• A good understanding of building compliance. 
• A good understanding of health and safety legislation and landlord legal obligations to ensure a safe working environment for colleagues and customers
• Excellent verbal and written communication skills
• Experience of coordinating and managing others, with the ability to challenge and ensure high levels of performance. 
• The ability to work in a fast paced, busy environment, able to prioritise effectively.
• The ability to work collaboratively with other teams.
• Excellent planning, organisational and analytical skills
• Solid evidence of producing statistical information and reports using computerised and manual systems, and analysing data to make data driven decisions.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.  

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.  

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. 

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website at www.whg.uk.com to learn more and apply.