Complaints Technician - Income Protection - Front Row Recruitment Ltd : Job Details

Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve:

• Acknowledging receipt of customer complaints
• Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered
• Ensuring complaints are dealt with in accordance with FCA DISP regulations
• Liaising with policy holders and keeping them informed of how their complaint in progressing
• Liaison with the Financial Ombudsmen Service
• Providing insight / ideas to colleagues as to process and procedural improvement
• Ensuring complaints are expedited as effectively and efficiently as possible

Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding.

This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.