Complaints Officer - Clearwater People Solutions Ltd : Job Details

Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company? This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site. You must be able to drive to access the location. Key responsibilities for the Complaints Officer: - Working as the sole complaints officer, roughly 20/30 complaints per month- Investigating all complaints internally to get a thorough understanding of the timeline and analysing details to formulate the correct response by letter. - Analysing trends of complaints, running reports and presenting findings within board meetings - Supporting with a section of the new starter induction to cover off how to spot/escalate complaints correctly - Running monthly complaints meetings with managers to reflect on lessons learnt and where improvements need to be madeKey Skills for the Complaints Officer: - Experience in a complaints role is essential - applications without this will not be considered. - Excellent written skills - You must have experience in a financial services or regulated company - Ability to adhere to strict SLAs - Confident with unmatched customer service - You must be able to drive and have access to a car to access the site. Please apply as directed!