Complaints Officer - Karter Thomas Ltd : Job Details

Our client is a Council based in Kent with a real focus on developing good quality affordable housing and high-end customer service. Currently they are seeking a Compliance Officer on a Permanent basis.

The ideal candidate will have housing experience and may have experience within landlord health & safety, areas of Gas and Legionella. There may also be need for Electrical, Lifts, Asbestos and Fire Safety. This role is offering many company benefits including corporate memberships and reward schemes.

Duties will include:

• Implement and manage comprehensive reporting mechanisms that enable Landlord Compliance to be carefully monitored and reported on. Ensure accuracy of and transparency of data

• Manage Contracts and contract standards by inspecting buildings, engineering services installations and systems and programmes of work carried out on-site to meet the specified standards

• Ensure contracts are delivered to time, quality and cost and taking steps to address under-performance where required

• Prepare and implement work programmes, specification for work, cost estimate and budgets ensuring accuracy throughout. Procure and manage contracts either directly or using employers agents

• Administer contracts appropriately ensuring value for money, valuations settlement of final accounts and correct data recording e.g. defects period and guarantees

• Ensure s20 works are identified and work with the Leasehold Management and Neighbourhood Management Senior Specialists regarding appropriate notification and service charges

• Work with the Tenant Liaison Officer to ensure tenants are kept appraised of planned works and the implications

• Attend tenant meetings to share and explain contract proposals and input their feedback into future works

• Work closely with neighbourhood officers and major works surveyors to enable a joined up approach to work programme, product specification and the use of contractors

• Ensure the asset management data base is updated following completion of works recording future maintenance cycles, operating manuals and material used

• Provide training to colleagues on specific areas of expertise to enable development and improvement of services