Complaints Officer 12 months cover - Michael Page Business Support : Job Details

The Complaints Officer position is a temporary, 12-month cover role within the not-for-profit industry, focused on handling and resolving customer complaints. This Chester-based role requires a detail-oriented professional with excellent communication skills to ensure customer satisfaction and compliance.

Client Details

The employer is a well-established not-for-profit organisation that provides valuable services to its community. As a small-sized organisation, it is committed to delivering high-quality support and maintaining strong relationships with its customers and stakeholders.

Description

• Manage and resolve customer complaints in a professional and timely manner.
• Maintain accurate records of complaints and resolutions in line with company policies.
• Collaborate with internal teams to investigate and address complaint issues effectively.
• Communicate resolutions to customers clearly and empathetically.
• Identify recurring issues and provide recommendations for service improvements.
• Ensure compliance with regulatory and organisational standards in complaint handling.
• Prepare and present reports on complaint trends and outcomes to management.
• Support the Customer Service department with additional administrative tasks as needed.

This role does offer hybrid working 3 days at home and 2 days in the office once training has been completed. Training will be completed in the Chester office for up to 3/4 weeks.

Profile

A successful Complaints Officer should have:

• Previous experience in a complaints handling role within housing.
• Knowledge and understanding of housing sector & housing ombudsman.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication abilities.
• Knowledge of the not-for-profit industry or similar sectors is an advantage.
• Ability to work independently and manage time effectively.
• Proficiency in using customer relationship management (CRM) systems.
• Can commit to a 12 month MAT cover.

Job Offer

• Competitive hourly rate and weekly pay.
• Hybrid working - 3 days at home, 2 days in the office.
• Free on-site parking.

If you are ready to take on this rewarding Complaints Officer role, apply today to join a dedicated team making a difference!