Complaints Office Administrator - i2i Recruitment Consultancy : Job Details

What’s in it for you?Immediate start available | Gain valuable experience in a supportive environment | Contribute to positive change by resolving issues for customers

Must Have’s• Proven experience in complaints handling - this is essential!• Strong customer service background with clear, confident communication skills• Able to handle sensitive situations with professionalism and discretion• Well organised with a keen eye for detail

Nice to have’s• Experience working independently and collaboratively across teams• Any previous work producing reports or tracking trends is a bonus

So what will you be doing?• Receive, log, and investigate complaints in a timely and fair manner• Communicate clearly and empathetically with customers throughout the process• Liaise with internal teams to resolve issues and find suitable solutions• Keep accurate records and produce clear reports on complaint trends• Support continuous improvement by identifying recurring issues and suggesting ways forward

Helpful extras• Location: Cheltenham• Contract: Temporary, initial 4-8 week period• Hours: Monday to Friday, 9am-5pm• Start Date: ASAP

For immediate consideration, please contact Alison at i2i Recruitment. We value diversity and inclusion, reviewing every application with a commitment to fairness. While we strive to connect personally with each applicant, if you haven't received a response within five working days, please understand that your application has not been successful on this occasion.