Complaints Handler - Office Angels : Job Details

Job: Complaints HandlerLocation: Camden, LondonContract Type: TemporaryStart Date: September 15, 2025

Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complaints with empathy and skill? If so, our client is looking for a dedicated Complaints Handler to join their dynamic Customer Services team!

Key Responsibilities:

• Provide a professional, responsive service for customer feedback and complaints, ensuring a positive resolution experience.
• Manage a caseload of service requests and complaints, utilising Salesforce to ensure timely resolutions.
• Conduct thorough investigations while showing empathy and understanding, collaborating with staff to address customer concerns.
• Identify areas for improvement from customer feedback and work closely with service heads for enhancements.
• Promote and raise awareness of the feedback process to ensure inclusivity and accessibility.

What they are Looking For:

• A compassionate approach to customer interactions.
• Strong analytical and investigation skills.
• Exceptional planning and organisational abilities.
• A proactive, solutions-driven mindset.
• Excellent interpersonal communication skills, both verbally and in writing.
• Experience in a complaints/resolution team is a plus!

Why apply?

• Enjoy a vibrant work environment just 4 minutes from Camden Town train station.
• Contribute to meaningful service improvements that make a real difference to customers.
• Collaborate with a passionate team that values your insights and expertise.

If you're ready to take on this exciting challenge and help enhance customer experiences, we want to hear from you! Apply now to be part of a team that truly values feedback and strives for excellence!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.