Complaints Handler - Pertemps Scotland : Job Details

Complaints HandlerKilmarnockStarting ASAPFantastic Benefits and Hybrid working!Pertemps are currently working with a fantastic company, who are looking for Customer Support Agents to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. If you stay in Ayrshire and are looking to build a career with a local company then this is the position for you!

• £23,500 + Strong Benefits Package
• Shift Patterns
• Permanent Position

Key Duties and Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and Confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

You must be able to pass a credit check to be successful in this position.For more information on these positions, please apply to the link and one of our Team will be in touch.