Complaints Handler - Pertemps Leeds Commercial : Job Details

Complaints Handler£12.97 - £14 Per hour37.5 hours per week  + possible overtimeCortonwood, S73

• Do you have previous customer service, call centre or complaints handling experience?
• Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
• Can you solve problems, find solutions and remain calm under pressure?

If you have answered yes to the above then we want to hear from you!This is a great opportunity to join a leading parcel delivery company, who specialise in cost effective logistic solutions and provide a first point of contact customer service for any of their clients.Main duties:

• Answering a high volume of inbound calls from customers
• Resolving queries and complaints in a professional manner
• Using multiple computer systems to update customer records, track parcels, look up information and record call details
• Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
• Providing a first-time resolution wherever possible

The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided. Due to the nature of the calls, you will need to demonstrate:

• Resilience
• Empathy
• Patience
• The ability to remain calm under pressure

Full training will be provided but previous complaint handling or call centre experience would be preferred.The role will be working shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a Saturday, with patterns allocated up to a month in advance.Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks.Successful applications will be subject to passing a DBS check.Benefits include:

• Training
• weekly pay
• additional holiday in accrual
• free parking
• on-site canteen and vending machines
• opportunities for assignment extension and more!

Interested? Click to apply. Or, pick up the phone, call Pertemps Leeds (Office and Professional) and ask for Chelsea Blamire.