Complaint Handlers - 12 month FTC - Davies Talent Solutions : Job Details

Complaint Officer | £26,500 | 12-Month Fixed Term Contract | EdinburghOur client, a UK leader in Pensions and Life Assurance, is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after. Key Responsibilities:

• Managing the full lifecycle of customer complaints, from inital data gather to final response. 
• Collaborating with internal teams to gather necessary information and drive complaint resolutions.
• Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
• Identifying trends in complaints and providing insights to enhance processes and customer experience.
• Delivering excellent customer service at every touchpoint. 

About you:

• Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential. 
• A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
• A problem-solver with analytical skills and a commitment to delivering fair outcomes.
• You are organised and can manage multiple cases, prioritising workloads effectively.
• You are within commutable distance to Edinburgh.

What can we offer you?

• £26,500
• 12-month fixed term contract
• Valuable experience in the Pensions & Investments space
• Experience with an industry leader committed to delivering outstanding customer service

If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.