Commercial Insurance Client Director - Aon : Job Details

Insurance Client Director – Advisory (Leeds, UK)

We’re hiring!

Aon are currently recruiting a Client Director to join our Advisory team in Leeds. This role is a hybrid role – office and home-based working.

Our Aon Advisory business provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be a mid-market company, requiring bespoke insurance programmes and associated risk management and risk transfer services. The Client Director is the key contact between the Client and Aon and is responsible for co-ordinating and managing the provision of service to their clients, drawing upon designated service teams and specialist resources.

The primary responsibility of the role is to take on the role of Client Director for a portfolio of existing clients, identifying Client’s risk needs and opportunities and utilising the best of Aon’s wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and the advisory team.   Also, responsibility for growing that account, including the acquisition of new clients and income.  

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Identify each client’s service requirements and manage the client service team to ensure service meets agree standards.

Manage client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.

Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients, issuing meeting minutes promptly after meetings.

Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.

Assist the Client Management team to achieve the annual revenue target for clients in their location

Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools

Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon.

New business developmentDevelop and support less experienced team members in the achievement of their objectives through coaching and mentoring.

Work with the leadership team to help develop a working environment where people are positive, motivated, enthusiastic and client focused.

Wider new business development contribution

Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth

Compliance with regulatory requirements and business procedures

Responsible for working in accordance with the Aon UK Limited Risk Management

Skills and experience that will lead to success

FCII/ACII or equivalent preferred but not essential

Proven track record in developing relationships and working with senior individuals within the organisation

Working knowledge of Risk Management Concepts

Commercial understanding of business – market forces

Understanding the insurance market dynamics  

Strong technical knowledge in all major and pecuniary classes

Good negotiating, listening and communication skills

Sales skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

#LI-HD2