College Services Advisor - Maternity Cover - Kaplan : Job Details

Reference Number: JR249670

Location: University of Essex International College, Colchester

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Fixed Term Contract, Until June 2026

Number of roles: 1

Salary: £25,000 per annum pro rata

We are looking for a College Services Advisor to join our team at the University of Essex International College. The University of Essex International College is based on the University of Essex’s Colchester Campus, a vibrant and inclusive setting surrounded by beautiful parkland and just a short distance from the historic town centre. The College works in close collaboration with the University of Essex, preparing international students for undergraduate and postgraduate study across a wide range of subjects, while equipping them with the skills and qualities needed for future success.

You will play a key role in supporting student success and delivering an outstanding experience from the moment learners join the College through to their progression to university. Working as part of our dedicated College Services team, you will help ensure that every student receives the guidance, advice and practical support they need to thrive.

This is an excellent opportunity for an exceptional Customer Service professional who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

• Ability to deliver excellent customer service skills.
• Good verbal and written communication.
• Strong interest in working in education and in particular with international students.
• Confident with IT, in particular Microsoft Excel.
• Excellent organisational skills and the ability to manage time effectively.
• Willingness to work flexibly.
• Experience of working as part of a team to achieve goals.
• Attention to detail.
• Ability to take initiative.
• A strong commitment to Equality, Diversity and Inclusion.
• A strong commitment to Safeguarding.

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 14th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.