Collections Handler - red recruitment : Job Details

Red Recruitment is recruiting a Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Handler to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services.

The hourly rate is £12.21 per hour and this is a full-time position, after training this role is hybrid.

Benefits and Package for a Collections Handler:

• Salary: £12.21 per hour
• Hours: Monday - Friday, 1pm - 9pm
• Contract Type: Temporary
• Location: Banbury
• Start date: ASAP
• Hybrid after training
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links

Key Responsibilities of a Collections Handler:

• Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution
• Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements
• Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures
• Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Negotiating payment plans with customers to recover outstanding balances in a timely manner

Key Skills and Experience of a Collections Handler:

• Previous Collections / Debt management experience is essential
• You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations
• Having excellent interpersonal skills and the ability to build rapport is required
• Experience working within Financial Services, Collections, or retail finance is preferred
• Having an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Business)