Collections Agent - red recruitment : Job Details

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Agent to join their team on a temporary basis.

Benefits and Package for a Collections Agent:

• Salary: £12.21 per hour
• Hours: Monday - Friday, hours between 8am - 5.30pm
• Contract Type: Temporary
• Location: Banbury
• Start date: ASAP

Key Responsibilities of a Collections Agent:

• Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Negotiating payment plans with customers to recover outstanding balances in a timely manner
• Addressing customer concerns and resolving billing disputes when necessary

Key Skills and Experience of a Collections Agent:

• Previous customer service experience
• Experience working within financial services, collections or retail finance would be beneficial
• You should have excellent communication skills as you will be speaking to a range of people
• Having an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Business)