Collections Advisor - Office Angels : Job Details

Job Title: Collections Administrator (4-Month Temp)Location: BasingstokeHours: Monday to Friday, full-timeDuration: 4-Month

We're currently recruiting for a Collections Administrator to join a well-established financial services organisation in Basingstoke on a 4-month temporary basis. This is a great opportunity for someone with a background in customer service or collections to step into a busy, professional environment and make a real impact. You'll be part of a supportive team, helping to manage key financial processes and maintain strong customer relationships.

Key Responsibilities:

• Proactively monitor and chase unpaid customer invoices, primarily by phone
• Follow up via email or letter to secure payment or commitment to pay
• Prioritise high-value or high-risk arrears cases and escalate where necessary
• Investigate and resolve administrative errors, identifying root causes
• Collaborate with internal departments and escalate partner-related issues
• Respond to customer and internal queries accurately and promptly

Ideal Candidate:

• Previous experience in customer service or collections
• Confident and professional telephone manner
• Strong organisational and time management skills
• Comfortable working in a busy, open-plan office environment
• Knowledge of financial compliance is desirable but not essential

Additional Information:

• Supportive team environment
• Office-based role in Basingstoke

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.