Collection Agent - Calor Gas Limited : Job Details

Collection Agent

• 508935
• Warwick, England, United Kingdom
• Credit Management
• Permanent

Collection Agent

Tachbrook Park, Warwick

Permanent, Full-time, Hybrid

£25,180 - £28,500 (Dependent on experience)

Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?

If so, we’d love to hear from you.

About the Role

As a Collection Agent, you'll manage and recover outstanding customer debt for an allocated portfolio. Whether you're speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.

You'll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.

Shift Pattern:

You will work on a rotating schedule with shifts of:

• 8:00am – 4:30pm
• 8:30am – 5:00pm
• 11:30am – 8:00pm

You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.

What You’ll Bring

Essential:

• Proven experience in debt collection and/or customer service
• Excellent verbal and written communication skills
• Strong objection-handling and negotiation abilities
• A resilient, self-motivated, and organised approach
• Attention to detail and ability to prioritise tasks effectively
• Comfortable working to personal and team KPIs
• Ability to use initiative and propose improvements to processes
• A team player who thrives in a collaborative environment

Desirable:

• Familiarity with ERP systems like SAP
• Experience with Salesforce
• Background in a debt collection team setting

Key Responsibilities

• Contact customers to resolve overdue accounts and negotiate payment plans
• Handle challenging conversations with professionalism and empathy
• Liaise with DCAs and legal partners to support recovery efforts
• Escalate unresolved issues to relevant departments
• Keep accurate, up-to-date records of all interactions
• Identify deteriorating payment behaviours and raise concerns
• Contribute to improving debt recovery processes
• Report performance metrics to your team lead

What We Offer

We believe in supporting our people with a range of benefits and opportunities:

• 25 days annual leave (plus bank holidays)
• Private medical insurance
• Life assurance
• Company pension scheme
• Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
• Staff discounts on Calor gas and leading retailers
• Ongoing learning & development support

Why Join Calor?At Calor, we’re more than just energy. We're about people, progress, and purpose. You'll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.