Clinical Governance Support Officer - Integrated Care 24 : Job Details

The Role

Are you passionate about improving patient care and ensuring high standards in healthcare?

Do you currently work within Primary Care and looking for the next step up?

If so, then why don’t you join our dynamic Primary Care Quality team as a Clinical Governance Support Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare.

Key Responsibilities

• Complaint Coordination & Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team.
• Data Management & Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance.
• Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks.
• Complaint Response & Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care.
• Analysis & Trend Monitoring: Analyse complex complaint, risk, and incident information to identify trends and alert senior staff to any urgent actions required due to patient or staff harm.

About the Role

As a Clinical Governance Support Officer, you'll be at the forefront of our quality improvement initiatives. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You'll also contribute to the development of key policies and procedures that guide our operations.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Herstmonceux, Sussex (you will be expected to work on site daily).

Hours Available 37.5 hours per week

What’s in it for you: -

• £25,000 - £28,000 per annum, depending on experience
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.