Client Specialist - Capio Recruitment Insurance : Job Details

Client Service Specialist - Healthcare (Asset Management)London - Hybrid (Minimum 2 days in office)

£27,000 - £33,000

Unlock Your Career Potential in Employee Benefits!Are you looking for a role where organisation, problem-solving, and client interaction come together in a dynamic, fast-paced environment? Do you thrive in a setting where no two days are the same, and your ability to keep things running smoothly has a direct impact on both colleagues and clients?

As a Client Service Specialist, you’ll become an integral part of an experienced asset management team, providing invaluable support in healthcare schemes - including Private Medical Insurance, Dental, Travel, Cash Plans, Employee Assistance Programmes, and more. You'll manage a shared mailbox, liaise with insurers, handle client queries, and ensure everything runs seamlessly.

Why This Role is Amazing for You:

• Fast-Paced & Exciting Environment - You’ll work in a team that thrives on efficiency and delivering results quickly
• Diverse Exposure - Gain experience in a broad range of healthcare benefits, from PMI to dental and travel insurance
• Real Progression - Whether you already have experience or are looking to grow into a consultant role, this position provides long-term development opportunities
• Support for Qualifications - The team will back you in achieving your IF7 qualification or a Level 3 apprenticeship, setting you up for future success
• Collaboration & Independence - Work in a tight-knit, supportive team while having the autonomy to manage your workload
• Client-Facing Experience - Build confidence by engaging in client meetings (in-person or on Teams) as your expertise grows
• A Thriving Industry - Employee benefits and insurance continue to be an evolving space, giving you excellent career prospects

What You’ll Be Doing:

• Managed client queries, processed membership changes, handled claims, and liaised with insurers
• Sending market requests and inputting quotes into reports
• Supporting a team of consultants in delivering top-tier services to clients
• Handling insurer invoicing and policy administration
• Keeping up with strict SLAs in a fast-paced environment where efficiency is key

What We’re Looking For:Someone with strong organisational skills and an eye for detailA problem-solver who thrives under pressure and enjoys working at paceExperience in an administrative role, preferably within a broker or insurer backgroundKnowledge of PMI, Dental, Cash Plans, Travel, EAP, Health Screening, and other benefits is highly desirableA team player who can also work independently and own their workloadConfidence to engage with clients, whether over email or in meetings

Alternative Job Titles:Client Service Coordinator, Benefits Administrator, Employee Benefits Consultant, Client Success Associate, Benefits Support Specialist, Account Support Specialist, Customer Success Manager.

If you're looking for a role that combines structure, progression, and a dynamic working environment, this could be the perfect next step in your career!