Client Solutions Specialist - The Portfolio Group : Job Details

We're working with a dynamic and growing organisation in Hinckley that's on the lookout for a Client Solutions Specialist to join their high-performing team!

This role is all about people, problem-solving, and retention!

You'll be the first point of contact for clients looking to renegotiate or cancel their agreements - your mission is to turn that around by offering fast, effective, and solutions-focused service.

Think of yourself as the calm in the storm - someone who thrives in high-pressure situations, loves a good challenge, and genuinely enjoys keeping clients happy and on board!

Day to Day

• Acting as the first point of contact for service queries and retention conversations
• Handling challenging client calls with professionalism and care
• Investigating issues and working closely with internal teams to resolve them
• Always keeping client satisfaction and retention at the heart of everything you do

YOU?

• Confident communicator with strong phone-based customer service experience
• Skilled in managing difficult conversations and turning them into solutions
• Target-driven and passionate about client success
• Thrives in a fast-paced office environment and loves working as part of a team
• Organised, adaptable, and ready to hit the ground running

If you're motivated by client success and ready to make an impact, we'd love to speak with you!

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