Client Services Manager - Ascendant Recruitment : Job Details

Client Services ManagerMilton Keynes, UKMonday to Friday; 9am – 5:30pm£44,000 per annum

My client is looking for a collaborative Client Services Manager with a passion for people management, efficiency, with strong problem-solving abilities and a mindset for continuous improvement.As the Client Services Manager, you will lead a team of 6 Customer Service Specialists to deliver accurate order processing, delivery management and customer retention. Your role will involve the coordination between Sales Reps and Warehouse, whilst leading your team to provide a best in class service. This is a leadership role for someone who drives accountability, enforces high standards, and continually improves team performance and process control.

Client Services Manager Key Responsibilities:

• Lead and support the Customer Service team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Coordinate with internal teams to keep order flow moving and reduce delays.Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Drive service consistency and resolve customer issues quickly and professionally.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Client Services Manager Skills and Qualifications:

• 5+ years in a customer service leadership role.Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.Confident using ERP/WMS systems (and advanced Excel).
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

Benefits:

• 32 days holiday per annum (including Bank Holidays)
• Optional Health & Dental Care along with cycle to work scheme
• Free on-site parking
• Access to Staff Sales within luxury Brands
• Various staff social/team building events

If you are interested in finding out more about this Client Services Manager role, please apply today because we’d love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.