Client Services Director - AF Selection : Job Details

This is a senior role in small agency, aimed at someone who simply knows their way around agency life & is happy to pitch one day, plan & problem-solve on others and deal with an eclectic mix of clients & campaigns.

They’re young in years but not short of ambition & are renowned for producing work that’s ahead of the curve. Their work spans podcasts, film and video, photography, social, design and branding, for clients ranging from good causes to leisure & national sports stars. Every project is different, and every day is a mix of creative energy and commercial thinking.

The mission

If you thrive in a smaller agency setting, this is where you’ll feel at home. It’s an all hands to the pump environment where everyone chips in, ideas can come from anywhere, and you’ll have your fingerprints on everything from the first spark of a pitch to the final delivery. No silos, no red tape, just the freedom to make things happen and see the impact of your work, fast.

Here, you won’t be just “steering the ship.” You’ll be hands-on with the crew, shaping the work, winning the work, and making sure it lands.

You’ll be:

Day to day, you’ll be overseeing delivery across creative, content, strategy, and production. You will also harness relationships with key clients and contribute to the continual development of the agency. You will ensure the provision of excellent standards of service to clients, paving the way for continued growth, expansion, and profitability.

You’ll also building & lead a close-knit team that’s hungry to produce outstanding work, and flying the flag for the agency at pitches, events, and in the industry. It goes without saying that an important part of this role will be creating and implementing 'winning' strategies for existing clients and new business projects in conjunction with fellow senior personnel with the preparation of pitches and presenting to clients.

You’ll need:

Someone who’s just as confident talking brand strategy with a national client as they are brainstorming over coffee with the team. Someone who knows how to keep projects ticking along, keeping a close eye on the numbers, without losing sight of the big idea.

You’ll most likely have 5+ years in a senior creative/agency role & a track record of winning big and delivering brilliant campaigns. The ability to switch between creative thinking and commercial focus without breaking stride is important as well as a knack for inspiring people — clients, colleagues, and audiences alike.

As you’d expect, fit is imperative & it will most likely suit someone who’s grounded & considered and simply has that get up & go aura about them, who can lead by authenticity & integrity.

What you’ll get:

£50K performance bonuses, plus the freedom to shape the future of the agency in a genuinely collaborative, no-egos environment. Flexible working options. Ongoing development — with potential for future equity.

If you want the buzz of a small agency with the impact of a big one, and you’re ready to lead from the front, we’d love to talk.