Client Service Advisor - Lawes Consulting Group : Job Details

Job title: Client Service Advisor (Senior and Junior level required)

Salary:  £42,000

Location: Surrey

PURPOSE OF ROLELawes consulting is working with a respected insurance brokerage to recruit both a Junior and Senior Client service adviser. This role is responsible for delivering high-quality service across both new business and renewals, ensuring clients receive appropriate cover aligned to their needs. The position plays a key part in maintaining client satisfaction and supporting the company's growth as an independent, European-focused insurance group.

RESPONSIBILITIES

• Maintain client and insurer relationships on a day-to-day basis
• Process mid-term adjustments and administrative tasks
• Ensure compliance with internal policies and use of Acturis
• Broker new business under £10k premium and scheme/facility business
• Prepare broking presentations and handle invoicing for new business and renewals
• Liaise with internal stakeholders on broking strategy and client requirements

DAY-TO-DAY

• Manage client records and update underwriting information
• Produce broking documentation and renewal reports
• Handle policy wordings, terms, and risk register updates
• Support client directors and brokers across placements

EXPERIENCE

• Experience in a client-facing insurance role
• Strong understanding of broking processes and procedures
• Familiarity with Acturis or similar platforms
• Demonstrated capability in both new business and renewal handling

SKILLS

• Strong communication and interpersonal abilities
• High attention to detail and process compliance
• Ability to manage competing priorities effectively
• Proficient in Microsoft Office and relevant software tools

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at