Client care co-ordinator - Hunters Recruitment & Training : Job Details

Client Care Co-Ordinator

Crawley (Rural Location) - Driving Licence Required

£27,000 | Full-Time, Monday-Friday, 9am-5pm

WFH 2 days a week (definitely Friday and either Wed or Thursday)

Are you an organised, confident communicator who thrives in a fast-paced environment?

Do you enjoy building strong relationships and keeping operations running smoothly?

Our client—an industry-leading homecare organisation—is looking for a proactive, resilient Relationship Administrator to support carers and clients, manage key relationships, and keep the service operating seamlessly day-to-day.

Client Care Co-Ordinator - What You'll Be Doing

• Managing and updating client and carer records with accuracy and attention to detail
• Welcoming new carers with onboarding calls and conducting monthly welfare check-ins
• Building strong, positive relationships with carers and clients through excellent communication
• Completing DBS, right-to-work and compliance checks with ongoing monitoring
• Keeping carer availability up to date and supporting intelligent client-carer matching

Client Care Co-Ordinator - Who We're Looking For

• A confident, professional telephone manner and a naturally warm, people-focused approach
• Strong administration experience with the ability to prioritise and stay organised under pressure
• Resilience and a proactive mindset — someone who enjoys solving problems quickly
• Ability to build rapport and maintain strong working relationships with carers and clients
• Competent with Microsoft Office (particularly Excel)
• Comfortable working with targets, KPIs, and SLAs
• Must be a driver due to the rural office location

Client Care Co-Ordinator - Why Join?

• £27,000 salary with genuine opportunities for progression
• A supportive, collaborative team where your work makes a real difference
• Comprehensive training and ongoing development
• Be part of a respected organisation delivering outstanding homecare services