Claims Team Leader - The Recruitment Co : Job Details

Insurance Claims Team as a Skilled Team Leader

Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham

Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team.

Key Responsibilities:

• Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs.
• Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement.
• Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively.
• Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews.
• Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting.
• Maintain technical report writing abilities, staying compliant with industry regulations and legislation.

Experience, Knowledge, and Skills:

• Previous team leadership or management experience (minimum 3 years).
• Technical claims experience, preferably with a CII or insurance qualification.
• Strong motivation to achieve results and work efficiently in a fast-paced environment.
• Excellent communication skills, both verbal and written, with strong relationship-building abilities.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) and a clear DBS check.

Benefits:

• Catalyst Academy Training and support for CII qualifications.
• Opportunities for career progression and skill development.
• Annual salary review and performance-based bonus scheme.
• Smart casual dress code and social events.
• Company pension, on-site parking, and employee wellness initiatives.
• Hybrid work model with the flexibility to work from home.

If you are passionate about leading teams, delivering exceptional customer service, and contributing to a positive work culture, we invite you to apply for this exciting opportunity. Join us in making a difference in the insurance industry!CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.