Claims Handler - The MDU : Job Details

Location: London, hybridSalary: Competitive + BenefitsRole type: PermanentHours: 35 hoursPURPOSE OF THE JOBTo provide a claims handling service to MDU & DDU members who are the subject of a clinical negligence claim.KEY ACTIVITIES/ACCOUNTABILITIES• Responsible for handling own caseload within defined limits of authority & strictly in accordance with Claims Handling Protocol.• Provide support for other members of the claims handling team & contribute to a positive team culture.• Work at all times with full knowledge of, & in accordance with, the CHU Protocol and the regulatory framework e.g. the Financial Services Act & the Data Protection Act.• Provide assistance & guidance to members during the claims handling process.• Develop & maintain a good working knowledge of current technical & legal developments relevant to the work of the Claims Handling department. • Participate in educational activities within MDUSL & keep a record of training/educational activities.• Any other duties for MDUSL that are within the post holder’s capabilities.QUALIFICATIONS & EXPERIENCE• Basic knowledge of the Civil Procedure Rules• Ability to absorb and understand clinical aspects of medicine & dentistry to a level that can be applied to claims handling• Experience in the use of Microsoft Office• Experience of MDU systems, in particular Profile & COMPASSJOB RELATED COMPETENCIES – knowledge, skills and attitude (personal, managerial and technical)Personal/General• Good oral & written communication• Able to adapt & work under pressure, prioritising as necessary• Supportive of other team members• Able to absorb and retain a variety of information with the aim of increasing knowledge & developing self in claims handling role • Demonstrates high standards of customer serviceTechnical• Basic understanding of Civil Procedure Rules• Knowledge of/interest in clinical aspects of medicine & dentistry • Adherence to the MDU Claims Handling Protocol• Knowledge of in-house IT systems, particularly COMPASS & Profile• Experience in the use of Microsoft OfficeKEY OUTPUTS/PERFORMANCE MEASURES• Actively managing claims & maintaining case files in good order.• Ensuring case files are adequately reserved & reviewed in accordance with Claims Handling Protocol.• Compliance with Complaints Procedure.• Determination of policy coverage & adherence to protocol for referring coverage issues.• Control & minimise indemnity payments & defence costs.JOB CONTEXTThis position requires the post holder to manage a portfolio of low value claims, using entry level technical skills to achieve the optimum result on each case. Adherence to legislative requirements & service standards is essential. The post holder must be flexible, self-motivated & able to work as part of a team.You may have experience in the following: Claims Advisor, Claims Administrator, Claims Consultant, Claims Executive, Claims Negotiator, Claims Processor, Claims Representative, Claims Technician, etc.REF-223 533