Claims Handler - Time Recruitment : Job Details

Location: Warrington

Hours: 37.5 per week | Monday to Friday | 7.5 hours per day + 30-minute lunch

Annual Leave: 22 days + bank holidays

Job Type: Full-time | On-site

Salary: £26,000 plus bonus

Time Recruitment is proud to be recruiting on behalf of a well-established organisation based in Warrington. With over 25 years of industry experience, this company delivers high-quality, round-the-clock services to a diverse client base, including insurance providers, fleet managers, motor manufacturers, and corporate clients.

Situated within walking distance of Warrington Bank Quay and Warrington Central stations, and with excellent access to the M62, M56 and M6, the office is ideally located for commuters.

• Discounted gym membership
• Free eye tests
• Flu jab vouchers
• Company pension scheme
• Computing scheme
• Cycle-to-work scheme
• Life assurance
• Staff referral programme
• Complimentary tea, coffee and fruit
• Regular fundraising and social events, including an annual Summer Party
• Company events
• Referral programme

As a Recoveries Handler, you'll play a key role in managing post-accident processes and financial recoveries. This is a fast-paced, target-driven role requiring strong negotiation and communication skills.

• Issuing new payment packs
• Negotiating hire charges and repair costs with third-party insurers and solicitors
• Handling inbound calls regarding ongoing hire and payment packs
• Settling recovery/storage, credit repairs and uninsured losses
• Reviewing liability (including chasing witnesses, ARF, CCTV etc.)
• Managing team mailbox correspondence (emails and post)
• Chasing VAT payments from clients
• Addressing fines and damage to hire vehicles
• Working towards monthly team targets

We're looking for someone with a proactive mindset and a strong grasp of credit hire processes.

• Knowledge of Credit Hire and GTA ABI
• Experience using Proclaim case management system
• Proficiency in MS Office, particularly Excel and Word
• Excellent written and verbal communication
• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Capable of working both independently and as part of a team
• Professional attitude and strong work ethic
• Target-driven approach

Ready to take the next step in your career? Apply today through Time Recruitment and join a team that values growth, development and employee wellbeing.