Claims Handler - SF Recruitment : Job Details

SF Recruitment have partnered with a brilliant organisation in Droitwich who are looking to recruit a Claims Handler on a permanent basis. This role sits within a supportive team where full industry training will be provided. Salary: £26,728 Hours: full time with 1/4 Saturdays. There is also an out of hours rota which you can choose to be part of Responsibilities will include: - Play a vital role in the team, assisting colleagues and the Team Leader as requested - Co-operate and communicate with colleagues and management in a professional way, demonstrating effective teamwork and expected standards of behaviour - Ensure daily activities are completed in the set timeframes as set down by Team Leader: First calls, Boards: Tonight/Arrivals/Departures - Review and update your Weekly Board daily - Regularly review @help inbox and team folder, colour coding and allocating/filing emails accordingly for self and team to action within SLAs - Focused on the efficiency of the service: the right solution offered at the right time within SLAs. Getting it right first time - Support with the Out of Hours Service - Improve your own performance and the customer experience through regular call coaching, attending training sessions and sharing best practice - Ensure any EODs or complaints are escalated to Team Leader within SLAs (where applicable) - Be fully aware and competent in all Solutions and department processes, asking for help and support with any development areas - Flexibility regarding Out of Hours phone to ensure covered - Help cover holidays and sickness wherever possible - Achieve/exceed individual KPIs and support others to achieve theirs - 'Shut down' your computer each night; adhere and contribute to ESG initiatives