Claims Customer Service Representative - Sanderson : Job Details

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.The Claims Team are responsible for the handling of health, disability or bereavement claims which require gathering supporting medical evidence, assessing evidence and making a claims decision based on the information gathered and the benefits provided by the customer's policy/policies.

We're looking for individuals with

• Demonstratable experience in a claims CSR role within the pensions, life insurance or investment sectors.
• Proven expertise in handling sensitive customer situations with professionalism and empathy.
• Strong working knowledge of pensions industry and other retirement products.
• Strong communication and problem-solving skills, with the ability to explain complex information clearly.
• Familiarity with FCA regulations, data protection, and complaint handling procedures.
• High level of accuracy and thoroughness in reviewing documentation.
• Ability to identify discrepancies and potential fraud.
• Ability to explain complex information clearly and concisely

Our people are

• Committed to deliver good customer outcomes in a relevant and customer focused way.
• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with other great people and create a supportive workplace
• Passionate about learning and sharing knowledge to enhance skills and develop best practices

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.Ready to take the next step in your career? Apply today and become part of our innovative team!

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.