Claims and Compliance Advisor - Get Staffed Online Recruitment Limited : Job Details

Claims and Compliance Advisor

Our client’s goal is simple – to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and they are crazy about sustainability. To date they have saved fleets over 10,000,000 tonnes of CO2.

They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award.

Our client is looking for an enthusiastic and motivated Claims and Compliance Advisor (called internally a Network Assurance Advisor) to join their Assurance team in Birmingham. You will be the go-to person for all things compliance, complaints, and claims across their supplier network. It will be your responsibility to manage claims and complaints from start to finish, investigating and resolving cases efficiently with professionalism and care.

Key Responsibilities:

• Monitor and maintain compliance across their supplier network, including the collection of accurate information and relevant documentation, ensuring adherence to internal policies and Terms & Conditions.
• Investigate complaints and incidents, ensuring fair, objective, and timely resolution for all parties involved.
• Manage insurance and damage claims end-to-end, gathering evidence, following up with suppliers and third parties, and maintaining accurate records in the CRM system.
• Liaise with insurance providers, customers, suppliers, and motor trade suppliers to progress claims and queries.
• Maintain accurate records and contribute to process improvements that drive better outcomes and reduce risk.
• Support in maintaining and creating their internal processes.
• Collaborate with wider teams to resolve incidents, identify trends, and improve overall network performance.

What Characteristics Are They Looking For

Essential:

• High attention to detail and strong organisational skills, with the ability to meet deadlines and manage multiple tasks effectively.
• Proven experience handling escalations, complaints, or claims desirably within compliance, insurance, or assurance environments.
• Ability to assess situations objectively and use initiative to adapt quickly to changing circumstances.
• Demonstrates ability to minimise costs and work within defined budgets.
• Strong communication skills with the confidence to speak with a range of stakeholders, including customers, suppliers, and insurers.
• Ability to handle difficult conversations with professionalism and empathy.

Desirable:

• Experience using CRM and ticketing systems (such as HubSpot) is advantageous.
• Knowledge of the motor trade, vehicle damage, or insurance industry is desirable.

What's In It For You

Grow with our client

You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham

They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer, you can enjoy the rooftop terrace and views of the city!

Socials and more!

Social events and activities are held in the building once a month. They have quarterly company socials, which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and Wellbeing

Your well-being and health matters to our client. In the building, there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too.

Time to Relax

Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum.

Learning & Development

They are passionate about your growth! They are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities.

Exclusive Benefits Platform

Unlock a world of perks! Our client’s benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial well-being because they believe in taking care of YOU.

Join Our Client

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, our client would love to hear from you! Click apply now and you will be redirected to their website to complete your application.