Change/ Transformation Programme Manager - Insurance exp - Lorien : Job Details

Change/ Transformation Programme Manager - Insurance experience

My client are seeking a Change/ Transformation Programme Manager with Insurance experience to develop the business case and lead the implementation of the Insurance's clients Customer Relationship Management (CRM) system globally and put in place the appropriate delivery model to rollout CRM across the business. Alongside this the role will oversee the roadmap and rollout of our new collaboration and communication ecosystem which is currently in flight with the delivery team mobilised.

The role will work with broking teams across the globe, central IT teams, third-party software delivery partners and service integrators, and frequently engage with senior business stakeholders. It will require a balance of strong customer-focused stakeholder management, communication skills and a 'hands on' approach to the overall management of the programmes.

Key Skills

• Experience of working in the Insurance industry
• Senior 'hands on' change leader with a proven track record in systems delivery and digital transformation.
• Experience in the insurance industry.
• Experience working with Microsoft tools and CRM platforms such as Salesforce.
• Ability to work in a fast-paced dynamic environment with high degrees of ambiguity.
• Excellent communication and negotiation skills, both written and verbal; collaborating with stakeholders with high expectations.
• An understanding of the importance of excellent customer service and a "can do" attitude.
• Proven leadership and ability to work well in a team environment, including meeting facilitation.
• Strong stakeholder management and interpersonal skills.
• Effective problem solving skills based on clear reasoning and sound rationale.
• Tactful, diplomatic and able to thrive in an ever-changing environment.
• Patience and empathy when dealing with colleagues.
• Ability to work pro-actively, under pressure and independently with minimal direction.
• Commutable to London and happy to travel if required.

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.