Job Location : Belgium, UK
Change and Problem Management Specialist - Nato Secret Clearance
My client is searching for a Change and Problem Management Specialist with Nato Secret Clearance. The work location is Braine l' Alleud (20km from Brussels) and will be Onsite from May 6th 2024 - December 2024 (extension possible).
You will be under the direction of the Service Delivery Manager and the role includes the following:
CHANGE MANAGEMENT
- Work with cross functional teams to authorize and oversee any changes
- Verify the change requests in accordance with business objectives and mininize risks
- Monitor outcomes of changes and address any issues that arise
- Maintain change management process
- Facilitate the change advisory board meetings and ensure approvals are done in a timely manner
PROBLEM MANAGEMENT
- Investigate recurring incidents and source underlying causes
- Work with technical teams to assure implementation of solutions
- Maintain a problem knowledge base to refer back to for continuous improvement
- Be on the lookout for potential issues and strategise preventative measures
RELEASE MANAGEMENT ( secondary scope)
- Assist with coordination of software releases, updates and patches
- Monitor release schedules and liaise with stakeholders
- Post-release evaluations
Skills needed for the role:
- English and French (elementary) are required
- Bachelor's in Computer Science, IT or a related field (relevant experience is also considered)
- 3 years of hands-on experience with change and problem management
- ITIL Foundation Certification (higher ITIL Certs are a plus)
- Familiar with ITIL practices and framework
- Knowledge with at least one of the following: Kepner-Tregoe, Fishbone, Five Why's or other
- Exposure to release management processes
Desirables:
- Knowledge of NATO responsibilites & organisation (incl. Allied Command Operations / Transformation)
If you believe you are a good fit for the role, please apply!
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Salary : 450 - 550
Apply Now!