Change Manager - Lorien : Job Details

• Lead change management activities across the L2C value stream.
• Drive stakeholder engagement, training, and readiness across global teams.
• Support the MVP launch (Q4 2025) and transition to BAU (Q1 2026).
• Collaborate with cross-functional teams including Sales, Marketing, Finance, GBS, and Technology.
• Deliver change impact assessments, communications, training plans, and adoption metrics.
• Ensure consistent change architecture and approach across all affected personas.

• Transformation of customer buying experiences:
  • Assisted Sales
  • Pay Now, Online
  • Pay Now, At Event
• Deployment across 36 geographies and 1,747 events by Q4 2028.
• Integration of Salesforce CRM, unified payments & tax engine, and ERP systems.

• Proven experience in large-scale change management within digital transformation programs.
• Strong stakeholder management and communication skills.
• Familiarity with Salesforce, ERP systems (SAP/Oracle), and eCommerce platforms.
• Change management certifications (e.g., Prosci, APMG) are highly desirable.
• Able to work onsite in London for the duration of the contract.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.