Centre Manager - OMNi Centre, Edinburgh - Savills Management Resources : Job Details

Purpose of the Role

The Centre Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks.

Key Responsibilities

• Manage, market and operate the Centre to the very highest of professional standards driving footfall.
• Develop strong relationships with all Tenants.
• Maximise retail sales opportunities for Tenants.
• Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills.
• Be the ‘face’ of the Centre within the local community and to develop strong community links.
• Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
• Ensure that those working on site are carrying out an work in a safe manner.
• Lead by example.
• Undertake the initial Service Charge Budget preparation each year and ensure that the budget level is adhered to and assist with the reconcialtion at year end.
• Provide comment/input into the clients P&L account as required by the client.
• Provide input into the Asset Business Plan and manage and lead the Management team to achieve the objectives as specified in the Centres business plan.
• Develop and encourage team building with all Centre Management staff .
• Develop excellent lines of communication with all Centre Management staff, the retailers, contractors and customers and the owner of the Centre.
• Motivate both individual staff members and the management team as a whole.
• Motivate the Centre’s retailers.
• Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Asset Management Surveyor.
• In liaison with the Asset Manager, ordering the necessary maintenance works at the centre, ensuring the budget is adhered to.
• Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to ”walk” the development prior to opening up in a morning.
• Authorise and check coding of invoices within agreed timescales.

Staff Training and Development

In liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six- monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord.

Specific Management Responsibilities

• Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
• Maximise opportunities to generate additional income.
• Ensure high levels of customer service are provided at all times.
• Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
• Be fully conversant with all relevant health and safety legislation.
• Comply with all H&S Regulations
• Submit for approval overtime schedules for staff alongside explanations where necessary.

Marketing

• Assist the Head Office and any retained Consultants with the development, implementation and ongoing review of the Marketing Budget.
• Be fully conversant with the demographics and socio-economics of the development’s trade area.
• Assist the repositioning of the Marketing Budget in accordance with the change in retail trends.
• Meet with the retailers on a regular basis to discuss the marketing, promotional and advertising requirements for their business.
• Stay abreast of market trends by actively networking and keeping up with all industry journals.

Operations

• Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual.
• Maintain the centre to the very highest of standards, overseeing and managing all service contracts and proividers on site.
• Minimise the Liability Risk exposure of the Owner.
• Maintain all plant and equipment to the very highest of standards.
• Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy.
• Ensure that all operations and maintenance undertaken at the centre conforms with the work place health & safety legislative requirements.
• Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks.
• Ensure that all operations and maintenance undertaken by the Centre’s contractors conforms with the specifications as agreed to between the Centre and the contractor.
• Work with the managing agent and management team to prepare and review the PPM for the centre.

Quality Assurance/ Customer Service

• Train all Centre Management Staff, as appropriate.
• Adhere to all Quality Assurance requirements / Customer Service standards.

Public Relations

• Establish and maintain harmonious relationships with the local business community and council/government authorities.
• Actively involved with the Chamber of Commerce and other local organisation that may assist with the future development of the centre.

Media

• Produce promotional media releases that are of a local issue.
• All other media statements and releases will require Asset Manager approval prior to release.

Limits of Authority

The Centre Manager shall not without authority:

• Employ or dismiss salaried staff.
• Commit, authorise or pay accounts in excess of agreed limits.
• Vary terms or conditions of the standard leases.
• Involve Savills or the Landlord’s in legal proceedings.
• Grant salary or wage increases.

Confidentiality