Central Reservations Agent - St. Austell Brewery Co Ltd : Job Details

Join our team at St Austell Brewery, where we're dedicated toproviding exceptional customer service and seamless booking experiences for ourclients across our pub estate.

We are currently seeking a detail-oriented and customer-focusedCentral Reservation Agent and be responsible for assisting clients with bookingreservations via telephone and online channels, ensuring accuracy, timeliness,and a high level of service at all times. You will demonstrate a confidentapproach and you will be able to convert sales into reservations.

The role will require you to work regular weekends and some evenings.

The role

• Maintaining reservation and rate strategy policies and procedures;to maximise revenue yield, whilst ensuring reservation service excellence
• Handle incoming reservation inquiries and requests via telephoneand online platforms, providing prompt and courteous support to our customers.
• Supporting Pub colleagues with overbookings and cancellations andensure guest communications are up to date and correct
• Process reservation bookings accurately and efficiently, ensuringthat all details are recorded correctly and confirmed with clients.
• Respond to customer inquiries and resolve any issues or concernsrelated to reservations, payments, or cancellations in a timely andprofessional manner.
• Maintain up-to-date knowledge of products, services, andpromotions to provide accurate information and upsell opportunities to clients.
• Ensuring compliance with Data Protection legislation and PaymentCard Industry regulations

About you

• Excellent customer service skills andexperience of working in a customer focused environment and with a commercialoutlook
• Capacity to remain calm, composed, andfocused when dealing with a high volume of inquiries or challenging situations.
• Willingness to collaborate and supportcolleagues to achieve common goals and deliver exceptional service as part of ateam.
• An active interest in developing andunderstanding new information, processes, and technologies and adapt tochanging circumstances
• Proficiency inusing Microsoft Office suite (e.g., Word, Excel, Outlook) for tasks such ascomposing emails and updating information
• Familiarity withreservation or booking systems commonly used in the hospitality industry.Desirable but not essential.

Additional info: 

St Austell Brewery is an EqualOpportunities employer, and we positively encourage applications from suitablyqualified and eligible candidates, regardless of age, sex, race, disability,sexual orientation, gender reassignment, religion or belief, marital/civilpartnership status, or pregnancy and maternity. We also welcome requests forflexible working.Early applications are encouraged as we’ll review applications throughout therecruitment process and reserve the right to close the advert at any time. Pleasenote that we politely request no contact from recruitment agencies or mediasales. Speculative CVs from recruitment agencies won’t be accepted, nor thefees associated with them.