Catering Manager - Superbike Factory Ltd : Job Details

Company background 

SuperBike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of new and used motorbikes in Europe.

With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.

SuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.

With over 300 colleagues, we recognise that people are at the heart of what SuperBike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.

This is an exciting time to join the organisation at the start of a transformational period of growth.

You don't have to love motorbikes to work here, although many of our team have turned their passion into their career!

Catering Manager

Be prepared to adapt to changing circumstances, such as seasonal variations in customer numbers, and race days. In this role, your ability to balance business acumen, creativity in menu design, strong leadership, and a commitment to food safety and customer satisfaction will be instrumental in the success of the 82-cover Cafe at Superbike Factory, on the Donington Park racetrack.

As Catering Manager, you will be based at Donington Park.

Salary circa £30,000Hours will be based around 8.30 am to 5 pm Monday to Saturday 8.30 - 4 pm Sunday. (Rota = 5 over 7 days)

Responsibilities:

Hands-On Leadership:You will be responsible for overseeing all catering operations, which include food preparation, serving, and customer service. A hands-on approach is crucial to ensure smooth day-to-day operations.

Team Management:Managing a team of 10-20 colleagues. This involves recruiting, training, scheduling, and supervising staff to maintain high standards of service and hygiene.

High-Volume Environment:Being prepared for busy days, possibly during peak seasons, race days, & weekends. Efficient workflow, speed, and customer satisfaction are key.

Budget Management: You'll be responsible for managing budgets, cost control, revenue generation, procurement, pricing strategies, and cost analysis.Food Hygiene Level 3:Holding a Food Hygiene Level 3 certification is essential for ensuring food safety and compliance with health regulations.

Menu Restructuring and Design:Consider the preferences of your target audience (bikers and their families) while creating a menu that is appealing and profitable.

Customer Experience:Creating a positive and memorable experience for visitors is essential. This involves not only the quality of the food but also the overall dining environment, cleanliness, and customer service.Health and Safety Compliance:Ensuring that all food safety and health regulations are followed is paramount. This includes regular inspections, staff training, and implementing safety protocols with the Head of H&S.

Inventory and Supplier Management:Efficiently managing inventory and relationships with suppliers is crucial to maintaining food quality and controlling costs.Marketing and Promotion:Collaborate with marketing/management to promote your food offerings as part of the visitor experience.

We are authorised by the Financial Conduct Authority (FCA).  All employees must comply with Consumer Duty; setting higher and clearer standards of consumer protection across the business, and putting our customers' needs first.

Essential Experience:

• Level 3 food hygiene
• Demonstrable experience in a similar role/environment
• An interest in motorbikes is always a bonus (but by no means essential)
• Own transport is preferable due to the location

Key Attributes

• Business acumen
• Creativity
• Leadership
• A passion for great customer service

Benefits

• Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits • Bereavement counselling, • Critical illness support • Legal support • Cancer Support • Fitness plans and nutrition advice • Physiotherapy +Mental Health Consultation • 24/7 Employee Doctor Help Line

** On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes a Criminal record/DBS check.

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities at Superbike Factory Ltd.