Casework Support Officer - Novax Recruitment : Job Details

Casework Support OfficerLocation: Westminster Council (Hybrid - arrangement to be discussed at interview)Contract: 3+ monthsPay Rate: £23 per hour (paid via umbrella company)

About the Role:

Westminster Council is seeking a proactive and detail-oriented Casework Support Officer to join our team on a temporary basis. You will play a key role in providing efficient and effective support to casework operations, ensuring that enquiries, correspondence, and service requests are handled promptly and professionally.

Key Responsibilities:

• Manage and respond to casework enquiries from residents, councillors, and stakeholders.

• Accurately log, track, and update cases on internal systems.

• Liaise with internal teams and external partners to gather information and resolve issues.

• Draft clear and concise written responses and correspondence.

• Maintain accurate records and ensure confidentiality is upheld at all times.

• Support the wider team in delivering high-quality, customer-focused services.

Skills & Experience Required:

• Previous experience in a casework, administrative, or customer service role.

• Strong written and verbal communication skills.

• Excellent organisational skills with the ability to prioritise competing demands.

• Attention to detail and a methodical approach to work.

• Proficiency in Microsoft Office and ability to learn new IT systems quickly.

• Ability to work both independently and collaboratively within a team.

Additional Information:

• This is a hybrid role with the exact split between office and remote working to be agreed at interview.

• The assignment is for an initial period of 3+ months, with potential for extension depending on performance and service needs.

• Pay is £23 per hour, paid via an umbrella company.