Case Worker - Reed : Job Details

Debt Caseworker, full time and part time considered, multiple hire

• Hours: 37 per week
• Salary: £27,235 - £29,833 per annum, depending on experience + 3% pension contribution
• Location: Plymouth office, Hybrid working considered
• Contract Type: permanent
• Responsible to: Director of Development

Join my client’s team and contribute to delivering high-quality debt advice with a focus on the needs and welfare of their clients. This role is integral to their mission, adhering to the aims, policies, and procedures of the organisation.

Main Duties and Responsibilities

Work with Clients

• Provide comprehensive advice and casework on a range of debt issues, both face-to-face and via telephone.
• Ensure prompt, professional service delivery to meet client expectations and project targets.
• Act on behalf of clients by calculating, negotiating, and managing debts, including advising on legal remedies such as debt relief orders and bankruptcy.
• Assist clients in prioritising debts and negotiating realistic repayment plans with creditors.
• Support clients in liaising with housing, welfare, benefits, and justice agencies, aiding in budget management and income maximisation.
• Facilitate client understanding of legal obligations and encourage feedback to enhance service quality.

Networking/Partnership

• Collaborate effectively with partner agencies.
• Promote our services to local stakeholders including housing, justice, and social welfare agencies.
• Engage in local forums, contributing knowledge and ideas.

Administration

• Maintain precise electronic case records for casework continuity, statistical monitoring, and reporting.
• Manage workload proactively, ensuring compliance with Financial Conduct Authority standards and the Advice Quality Standard.

Professional Development

• Stay updated with relevant legislation, policies, and procedures related to money advice.
• Participate in training and meetings as required to enhance professional growth.

General

• Uphold the organisation's principles and comply with all policies, particularly regarding Health and Safety, Risk Management, and Equal Opportunities.
• Perform additional duties as needed to ensure the effective delivery and development of the service.

Benefits

• Competitive salary with a 3% pension contribution
• Opportunities for professional development and training
• Hybrid working options to support work-life balance

How to Apply

To apply for this caseworker position, please submit your CV and a cover letter detailing your relevant experience and interest in this role. Ensure your application aligns with the responsibilities and expectations outlined above.

This role offers a chance to make a significant impact in the lives of individuals facing financial challenges, providing essential support and guidance. Join us in making a difference.