Cargo Reservations Agent - Reed : Job Details

Job Opportunity: Reservations Agent – Join a Best-in-Class Team! 

Location: HeathrowReporting to: Reservations Manager

Are you passionate about delivering exceptional customer service and keen to work in a fast-paced, dynamic environment? My client is looking for a Reservations Agent to join their team and help drive success for their airline partners.

As a Reservations Agent, you’ll be at the heart of our operations, ensuring our forwarding and airline customers receive top-tier service. You’ll manage bookings, handle customer queries, and support the Reservations Manager and team in achieving revenue and market share goals.

• Booking Management: Create accurate booking lists aligned with airline priorities and targets.
• Post-Flight Reporting: Deliver timely and precise post-flight data to customers and follow up on offloads.
• Customer Engagement: Respond to email and phone queries professionally and promptly (within 1 hour SLA).
• System Accuracy: Make bookings in both airline and internal systems with high attention to detail.
• Market Intelligence: Share insights on market trends to support pricing strategies.
• Revenue Maximisation: Upsell spot rates and escalate volume cargo to sales to prevent revenue leakage.
• Documentation: Maintain complete and timely records of manifests, AWBs, and CN paperwork.
• Telesales: Proactively contact customers to fill light flights and chase final bookings.
• AWB Management: Track and manage AWB stock in line with airline requirements.
• Query Resolution: Handle complaints and shipment issues professionally and escalate when needed.

• A customer-centric mindset with excellent communication skills
• Experience working in Airfreight or Air Exports
• Strong attention to detail and ability to work under pressure
• Proactive attitude and willingness to contribute ideas
• Experience in reservations or logistics is a plus
• Ability to work collaboratively in a team environment

£28,500 per annum

Monday to Friday, 09:00am - 17:30pm. Office based full time.