Careline Telecare Installation Officer - JOB SWITCH LTD : Job Details

To demonstrate and install community alarms and telecare equipment which enables Careline Telecare to provide a high quality, cost effective social alarm response service to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 basis ensuring we deliver a service that promotes the dignity and wellbeing of customers.

To show a can do attitude and have the ability to install all levels of telecare sensors including epilepsy sensors, property exit sensors and a number of higher level sensors as well as the normal basic installations. As the need for telecare grows there is an expectation that Careline will be capable of meeting this need.

To assess the customer’s needs and determine the appropriate telecare solution on an individual basis often under difficult circumstances, taking customer’s needs & capabilities into consideration. Determine the most appropriate solutions for telecare to be installed into group housing, care homes etc in such a way that does not to invalidate their CQC registration requirements.

Qualifications:

• Full current UK Driving Licence.

• Good practical knowledge and skills required across multiple disciplines – electrical, computer hardware/software, telecoms and assistive

technology.

• Ability to fault find and give technical support

Experience:

• Ability to liaise effectively with people both inside and outside the Council including Careline Telecare customers and applicants, also other professional staff.

• Ability to demonstrate and install alarm equipment/ Telecare triggers and explain their use and operation to existing and potential users.

• Ability to participate in review process with customers and to work jointly with other professionals to ensure users’ needs are met and enhance quality of life.

• Ability to keep detailed electronic records and notes including regular updating of Data Base

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