On-site Support Engineer - Working with a major client in Cambridge
- Up to £45,000 (depending on experience)
Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients.
They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS.
You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner.
Key Skills and Experience:
- Experience supporting and managing a primarily Mac based estate, end user both remote and deskside.
- Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort.
- Broad and strong technical background with the Mac and Microsoft experience.
- Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous.
- Extensive experience in delivering desk side support to senior Executive level end-users.
- Minimum of 3+ years' experience within a similar role.
Role and Responsibilities:
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's).
- Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed.
- To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards.
- To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies.
- To promote Cyber awareness within the Customers community to help protect customers assets and data.
Tech / Qualifications:
- Mac - OSX Support
- JAMF
- Microsoft OS: Windows 7, Windows 10;
- Microsoft 365;
- Microsoft Azure;
Don't miss out on this amazing opportunity - apply now with your most up to date CV!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.