Call Handler - Reed : Job Details

Our client is looking for a Part-Time Call Handler.  The role is 20 hours a week working 8-12pm Monday to Friday

• Call Advisor Role – Enhanced DBS is required. 
• Location: Norwich, St Andrews Business Park 
•  £12.51 per hour
• 12 weeks initially but likely to be extended
• Applicants will need to undertake an Enhanced DBS Check

Its for a new service which we are trialling taking calls from patients and entering details onto a GP’s website

About the Role and Responsibilities: 

• Answer operational calls that come into the contact centre. 

• Provide accurate assistance over the telephone using appropriate software/triaging tools and logging accordingly. 

• Book services via other organisations. 

• Interaction with public and professionals. 

• Some patients might be difficult to handle with sensitive subject matters. 

Call Handler Qualities: 

• Happy to undertake an Enhanced DBS check 

• Reliable 

• A great telephone manner 

• Good use of computers 

• Strong listening skills 

• An empathetic nature 

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge