Call Handler - Reed : Job Details

Our client is looking for a Call Handler.  The role is Monday – Friday 8am-12pm 12 weeks initally but could be extended

Call Advisor Role – Enhanced DBS is required. 

 Location: Norwich, St Andrews Business Park 

Its for a new service which we are trialling taking calls from Patients and entering details onto a GP’s website

About the Role and Responsibilities: 

• Answer operational calls that come into the contact centre. 

• Provide accurate assistance over the telephone using appropriate software/triaging tools and logging accordingly. 

• Book services via other organisations. 

• Interaction with public and professionals. 

• Some patients might be difficult to handle with sensitive subject matters. 

Call Handler Qualities: 

• Happy to undertake an Enhanced DBS check 

• Reliable 

• A great telephone manner 

• Good use of computers 

• Strong listening skills 

• An empathetic nature 

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin