Call Centre Team Leader - Osborne Appointments : Job Details

Are you an experience Call Centre Agent looking for an exciting and new opportunity?

Would you like to work with a friendly and ambitious team?

OA are currently recruiting for a Call CentreTeam Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their Edgware offices on a temporary to permanent basis.

Hours: (40 hours per week across their shifts between opening hours)

• Monday – Friday – 8am – 9pm
• Saturday – 8am – 7pm
• Sunday – 9am – 6pm

Role Responsibilities:

• Manage and lead a team of customer service agents, working across multiple campaigns to ensure best in class service
• Mentoring team members to upskill their performance and overall career development
• Provide regular business updates and internal training when necessary
• Support with internal recruitment and hiring to scale the team as the business looks to grow
• Report on weekly performance, KPIs and monitor any absence

Requirements:

• Previous call centre experience is essential for this position
• Ability to work in a fast-paced environment, whilst supporting internal team members in the role
• Strong communication skills and the ability to provide excellent customer service to all clients
• Able to take ownership of team queries and offer constructive feedback to ensure all KPIs are met
• Flexibility with the different shift patterns as per business requirements

If you are interested in this position please apply online or email

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.