Call Centre Agent - Reed : Job Details

Location: WrexhamContract: Full-Time, Permanent RoleSalary: £24,570 Per AnnumHours: 37.5 hours per week, rotational shift pattern between 7am – 8pm (5 shifts of 7.5 hours)

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We’re looking for a Call Centre Agent to join a dynamic team supporting essential property maintenance services.

This is more than just a call-handling role, it’s about providing reassurance, clarity, and excellent service to residents across the UK.

• Answer incoming calls and provide updates on scheduled maintenance and repair works.
• Offer clear guidance and support to residents, ensuring a consistent and professional experience.
• Accurately log all calls and update internal systems.
• Escalate complex queries to the appropriate teams.
• Support with general administrative tasks as needed.

• Essential:

  • GCSEs (or equivalent) in Maths & English
  • Previous experience in customer service and administration
  • Ability to remain calm and professional under pressure
  • Strong communication and problem-solving skills
  • Comfortable working independently and as part of a team

• Desirable:

  • Customer Service qualifications
  • Fire Warden, First Aid, or Display Screen Equipment training
  • Confident and professional telephone manner

This is a great opportunity to join a team that plays a vital role in keeping homes safe and well-maintained. You’ll be part of a supportive environment where your voice matters and your work makes a real impact.

If you’re passionate about customer service and want to be part of a team that values professionalism, empathy, and efficiency - apply today!