Business Travel Consultant After Hours - Rockpool Recruitment LTD : Job Details

After Hours Business Travel Consultant

Our client is looking for a skilled and calm problem-solver to join their specialist out-of-hours travel team. As an After Hours Business Travel Consultant, you'll support VIPs, corporate executives, and high-profile clients when they need it most-outside normal office hours.

You'll handle urgent travel disruptions, last-minute bookings, and complex international itineraries with confidence and discretion. This role is fully remote and ideal for experienced consultants who thrive in high-pressure situations and enjoy working independently.

After Hours Business Travel Consultant - What will I be doing?

• Responding to urgent travel requests and itinerary changes during out-of-hours shifts (Monday-Friday 18:00-08:30, weekends, and UK Bank Holidays), working 4 shifts per week (typically 2 midweek and 2 weekend)
• Booking flights (including private and commercial), hotels, ground transport, and rail for global travel
• Managing travel disruptions and emergencies with practical, fast solutions
• Issuing, reissuing, and recalculating international and domestic airfares
• Providing a seamless continuation of service from the daytime travel team
• Advising clients with expert knowledge and maintaining high customer service standards
• Monitoring global events and offering relevant travel risk insights to senior management
• Supporting quality control processes when call volumes allow

After Hours Business Travel Consultant - What experience do I need?

• Proven experience in a TMC environment handling corporate, VIP, or media travel with at least one year's experience in OOH.
• Proficiency in GDS platforms - Sabre
• Strong international fares and ticketing knowledge, including CAT35 and negotiated fare deals
• Experience issuing and amending complex itineraries
• Fares & Ticketing Level 1 & 2 qualifications (or equivalent practical experience)
• Excellent geographical knowledge and understanding of global travel logistics
• Confident using Microsoft Outlook, Word, and Excel
• Calm, empathetic approach under pressure-especially during client emergencies
• A proactive, flexible mindset with a drive to deliver top-tier service even in challenging situations
• Awareness of global news and potential travel disruptions

After Hours Business Travel Consultant - What else do I need to know?

This is a fully remote role with initial training in London. Competitive salary with benefits including:

• Healthcare Cash Plan
• Private Dental Plan
• Employee Assistance Programme
• Life Insurance
• Perkbox - discounts and deals