Business Systems Officer - Robert Half : Job Details

Robert Half is proud to be partnering with a respected not-for-profit organisation in Yorkshire to recruit a Business Systems Officer to support and manage key business applications related to finance and procurement.

This role is ideal for candidates with experience supporting operational systems in a business, charity, housing, or public sector environment. It offers an opportunity to take ownership of established platforms while helping colleagues make the most of digital tools. For the right candidate this role offers a salary of up to £37,500, flexible hybrid working, 35-hour work week, 33 days holiday (including bank holidays), health care cash plan and more.

The Role:

You will serve as the operational lead for two core business systems used for purchasing and financial management. The role combines technical administration, user support, process improvement, and training delivery. You will work with both internal stakeholders and external software providers to ensure these systems remain efficient, reliable, and user-friendly.

This is a hybrid position based in York and includes involvement in system-related change projects and ongoing digital transformation work across the wider organisation.

Key Responsibilities

• Manage day-to-day operations and administration of purchasing and finance systems.
• Provide first-line support to users, resolving access, configuration, and technical issues.
• Lead testing and implementation of system upgrades and functionality improvements.
• Maintain accurate system records and ensure appropriate user access and permissions.
• Deliver systems training across teams and support a 'train the trainer' model.
• Create and maintain clear and concise user guidance and process documentation.
• Liaise with the software supplier to manage updates, resolve technical issues, and raise development requests.
• Support departments in embedding efficient, consistent processes and ensuring systems are used effectively.
• Monitor performance, identify areas for improvement, and contribute to wider systems strategy and governance.

Requirements:

• Experience administering or supporting business systems (e.g., financials, procurement, or operational platforms).
• Strong understanding of system lifecycle activities, including upgrades, access controls, and user support.
• Able to communicate effectively with colleagues at all levels and explain technical processes clearly.
• Experience delivering user training and producing support documentation.
• Proactive and solution-focused approach with good time management and attention to detail.
• Comfortable working independently as well as part of cross-functional teams.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.