Business Systems Analyst - JOB SWITCH LTD : Job Details

obPurpose

To gain an in-depth knowledge of the functions, ICT systems, administration, processes and operation of the Council?s Fleet Services branch.

To undertake an in-depth review of all processes, procedures, functions and systems within Fleet Services.

To produce as-is business process maps, discover and report inefficiencies and options for improvement within systems and processes.

In collaboration with the Head of Service and Principal Service Manager, produce a comprehensive corporate report to advise the Senior Leadership on lessons learned.

Principal Accountabilities and Responsibilities

To analyse, document and report via an in depth operational and system review, the business processes and system interconnectivities of the Councils Fleet Services operation.

This includes as-is end-to-end process mapping, review of the business activities of individuals and systems both internal and external as well as a review of the information system (Fleet Focus) information management solution, its reporting functions and any associated linksand interfaces.

Where possible, suggestions for optimization of systems and processes should be reported and possible ?to-be? processes mapped out.

To recommend changes to systems and/orinternal processes and procedures to facilitate efficient use of software applications, increase commercial revenue and reduce costs.

To work with internal and external stakeholders to analyse requirements for Management Information Reports and make recommendations on how best to develop processes and management information/data outputs using appropriate reporting tools.

To assist with the integration of the new Fleet Focus solution and ensurethat interfaces with other stakeholders and external systems are consistent and error free.

To assist internal ICT colleagues with quality assurance of software upgrades through the use of systemsoperational testing.

To liaise withsoftware suppliers to log problems and ensure theirsatisfactory resolution. To provideup to date user documentation and informal customer training as required.

To provide customer support and lead in the investigation and analysis of the rootcause of complex system incidents.

To assist with User Acceptance Testing processes

To undertake other dutiescommensurate with thepost.

Knowledge, Skills, Training and Experience

The postholder should haveat least 2 years relevant experience in a business analyst role, ideally in a complex operations environment as well as:

• Ideally hold a CCBA, CBAP or similar qualification
• Degree educated in a business-related subject
• Excellent research and analytic skills
• Knowledge of operational policies within Fleet Services or similar industry
• Understanding of company workflows, company structures, supply chains, trading and processing functions
• Experience with statistical models
• Excellent knowledge of databases and programs such as Excel or Google spreadsheets
• Communication skills to detail complex information in an easy-to-understand format
• Ability to turn complex data and trends into visual graphs for presentation
• Ability to source raw data through interviews with employees, customers and clients
• In-depth knowledge of data modelling techniques
• Working knowledge of relevant business management principles
• Excellent attention to detail
• Ability to turn complex concepts into simple language
• Excellent verbal and written communication skills
• Working knowledge of word processing tools and other relevant software packages

Business Systems Analyst Business Systems Analyst Business Systems Analyst Business Systems Analyst